{"id":62,"date":"2025-07-10T16:34:01","date_gmt":"2025-07-10T15:34:01","guid":{"rendered":"https:\/\/buenaesthetics.co.uk\/?page_id=62"},"modified":"2026-04-06T00:21:42","modified_gmt":"2026-04-05T23:21:42","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/buenaesthetics.co.uk\/?page_id=62","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"62\" class=\"elementor elementor-62\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71270ce e-flex e-con-boxed e-con e-parent\" data-id=\"71270ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5773fc7 e-flex e-con-boxed e-con e-parent\" data-id=\"5773fc7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7120d5b e-flex e-con-boxed e-con e-parent\" data-id=\"7120d5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-600fa1e elementor-widget elementor-widget-text-editor\" data-id=\"600fa1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">At Buen Aesthetics, we understand that plans sometimes change. However, in order to provide fair notice to our staff and other clients, we have the following cancellation policy which applies to all treatments and training courses.<\/p><p><!-- \/wp:buttons --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21b9b76 elementor-widget elementor-widget-spacer\" data-id=\"21b9b76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac3d8c7 elementor-widget elementor-widget-heading\" data-id=\"ac3d8c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Notice Period<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93e5029 elementor-widget elementor-widget-text-editor\" data-id=\"93e5029\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Client must provide at least <b>48 hours\u2019 notice<\/b> for cancellation or rescheduling of an appointment.<\/li><li class=\"p1\">For training courses or extended sessions, the notice period is <b>7 days<\/b>.<\/li><\/ul><p><!-- \/wp:buttons --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54de871 elementor-widget elementor-widget-spacer\" data-id=\"54de871\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a51522 elementor-widget elementor-widget-heading\" data-id=\"9a51522\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. How to Cancel or Reschedule<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4867819 elementor-widget elementor-widget-text-editor\" data-id=\"4867819\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Cancellations or requests to reschedule must be made via phone or in writing (email or via the website).<\/li><li>Confirmations of cancellations or changes will be sent by us once we receive the request.<\/li><\/ul><p><!-- \/wp:buttons --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d415f2 elementor-widget elementor-widget-spacer\" data-id=\"7d415f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44d511d elementor-widget elementor-widget-heading\" data-id=\"44d511d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Cancellation Fee<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4943b3 elementor-widget elementor-widget-text-editor\" data-id=\"f4943b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>If cancellation occurs <b>within 48 hours<\/b> of the appointment time, a cancellation fee of <b>50%<\/b> of the treatment\/course cost will be charged.<\/li><li>If cancellation occurs <b>within 24 hours<\/b>, the full cost (<b>100%<\/b>) of the appointment will be charged.<\/li><\/ul><p><!-- \/wp:buttons --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c3bad0 elementor-widget elementor-widget-spacer\" data-id=\"0c3bad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02a9f0c elementor-widget elementor-widget-heading\" data-id=\"02a9f0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Late Arrivals<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99fe30c elementor-widget elementor-widget-text-editor\" data-id=\"99fe30c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>If you arrive late, we will do our best to still provide your treatment in the remaining time.<\/li><li>Depending on how late you are, your appointment may need to be shortened or rearranged \u2014 full treatment cost may still apply.<\/li><\/ul><p><!-- \/wp:buttons --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbd6095 elementor-widget elementor-widget-spacer\" data-id=\"cbd6095\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87c1ec3 elementor-widget elementor-widget-heading\" data-id=\"87c1ec3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Refunds<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d37dbc elementor-widget elementor-widget-text-editor\" data-id=\"9d37dbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Pre-paid treatments and course fees are non-refundable once the session has commenced.<\/li><li>If you cancel within the allowed notice period and have paid in advance, we will refund any pre-payment less any applicable cancellation fee.<\/li><li>For some services requiring consumables or special booking, additional non-refundable deposits may be required; this will be communicated at the time of booking.<\/li><\/ul><p><!-- \/wp:buttons --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75b742c elementor-widget elementor-widget-spacer\" data-id=\"75b742c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-678912b elementor-widget elementor-widget-heading\" data-id=\"678912b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">6. Provider-Initiated Cancellation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77e8e60 elementor-widget elementor-widget-text-editor\" data-id=\"77e8e60\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>In the unlikely event that we must cancel or reschedule your appointment (e.g. due to unforeseen staff illness or equipment issues), we will give you as much notice as possible and offer to rebook at your convenience.<\/li><li>If the alternative appointment is not suitable, we will issue a full refund (if applicable).<\/li><\/ul><p><!-- \/wp:buttons --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab64639 elementor-widget elementor-widget-spacer\" data-id=\"ab64639\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37faf41 elementor-widget elementor-widget-heading\" data-id=\"37faf41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">7. Course Participation Terms (if applicable)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58bb1cb elementor-widget elementor-widget-text-editor\" data-id=\"58bb1cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>For training courses, failure to attend or insufficient attendance may mean you forfeit your place or certificate.<\/li><li class=\"p1\">Any materials or kits provided to you are normally non-refundable once dispatched.<\/li><\/ul><p><!-- \/wp:buttons --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a7981e elementor-widget elementor-widget-spacer\" data-id=\"9a7981e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d27f4d3 elementor-widget elementor-widget-text-editor\" data-id=\"d27f4d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To cancel or reschedule, please contact us at:\u2028<\/p><ul><li>Phone: 07900886789<\/li><li>Email: <a href=\"mailto:admin@buenaesthetics.co.uk\">admin@buenaesthetics.co.uk<\/a><\/li><\/ul><p><!-- \/wp:buttons --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Buen Aesthetics, we understand that plans sometimes change. However, in order to provide fair notice to our staff and other clients, we have the following cancellation policy which applies to all treatments and training courses. 1. Notice Period Client must provide at least 48 hours\u2019 notice for cancellation or rescheduling of an appointment. For [&hellip;]<\/p>\n","protected":false},"author":266421709,"featured_media":0,"parent":36,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-62","page","type-page","status-publish","hentry"],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PgFsCq-10","jetpack-related-posts":[{"id":755,"url":"https:\/\/buenaesthetics.co.uk\/?page_id=755","url_meta":{"origin":62,"position":0},"title":"Refund and Returns Policy","author":"","date":"17\/09\/2025","format":false,"excerpt":"At Buen Aesthetics, we pride ourselves on delivering the highest standards of care, training, and education. Please read our refund policy carefully before booking. Treatments All treatments are non-refundable once performed. If you experience any issues, concerns, or unexpected results, we encourage you to contact us as soon as possible.\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":60,"url":"https:\/\/buenaesthetics.co.uk\/?page_id=60","url_meta":{"origin":62,"position":1},"title":"Terms of Service","author":"jules12825e23a1","date":"10\/07\/2025","format":false,"excerpt":"Last updated: 12th August 2025 Welcome to Buen Aesthetics (\u201cwe\u201d, \u201cour\u201d, \u201cus\u201d). By booking treatments, purchasing courses, or enrolling in online masterclasses via our website (https:\/\/www.buenaesthetics.co.uk\/ ) or directly with us, you agree to the following Terms of Service. Please read carefully before making a booking or purchase. 1. Services\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":40,"url":"https:\/\/buenaesthetics.co.uk\/?page_id=40","url_meta":{"origin":62,"position":2},"title":"CPD Advanced Fillers Course","author":"jules12825e23a1","date":"10\/07\/2025","format":false,"excerpt":"CPD Advanced Fillers Course What is the Advanced Dermal Filler Course? The Advanced Dermal Filler Course at Buen Aesthetics is designed for qualified practitioners ready to expand their skill set and master more complex treatment areas. This course builds on foundational knowledge and introduces advanced techniques for full-face rejuvenation and\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":26,"url":"https:\/\/buenaesthetics.co.uk\/?page_id=26","url_meta":{"origin":62,"position":3},"title":"Microneedling","author":"jules12825e23a1","date":"10\/07\/2025","format":false,"excerpt":"Microneedling Naturally radiant skin, reawakened from within. What is Microneedling? Microneedling is a clinically supported, minimally invasive treatment that stimulates your skin\u2019s natural healing response. Using a precision-controlled device with ultra-fine needles, the treatment creates microchannels in the skin to trigger the production of collagen and elastin, the essential proteins\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":68,"url":"https:\/\/buenaesthetics.co.uk\/?page_id=68","url_meta":{"origin":62,"position":4},"title":"Chemical Skin Peels","author":"jules12825e23a1","date":"10\/07\/2025","format":false,"excerpt":"Brighten, clarify, and refresh your skin - the gentle way. What is a Chemical Skin Peel? Chemical skin peels are non-invasive treatments designed to exfoliate the skin, remove dead skin cells, and encourage cell renewal. Using safe, superficial-strength acids, these peels improve skin tone, texture, and clarity with minimal to\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":44,"url":"https:\/\/buenaesthetics.co.uk\/?page_id=44","url_meta":{"origin":62,"position":5},"title":"CPD Skin Rejuvenation Course","author":"jules12825e23a1","date":"10\/07\/2025","format":false,"excerpt":"CPD Skin Rejuvenation Course Learn how to; restore radiance, improve texture, and revitalise the skin from within. What is the Skin Rejuvenation Course? The Skin Rejuvenation Course at Buen Aesthetics is a dynamic training program designed to equip practitioners with the skills to offer popular skin-boosting and revitalising treatments. This\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/buenaesthetics.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/62","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buenaesthetics.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/buenaesthetics.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/buenaesthetics.co.uk\/index.php?rest_route=\/wp\/v2\/users\/266421709"}],"replies":[{"embeddable":true,"href":"https:\/\/buenaesthetics.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=62"}],"version-history":[{"count":26,"href":"https:\/\/buenaesthetics.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/62\/revisions"}],"predecessor-version":[{"id":2275,"href":"https:\/\/buenaesthetics.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/62\/revisions\/2275"}],"up":[{"embeddable":true,"href":"https:\/\/buenaesthetics.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/36"}],"wp:attachment":[{"href":"https:\/\/buenaesthetics.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=62"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}